Intelligent express cabinet, which emerges as the times require, is becoming a new centralized place of "second charge". Mr. Cheng, who lives in Chaoyang, Beijing, told Beijing Business Daily that he did not have to pay any more when picking up the items at the courier collection point, but he still had to pay for them if he wanted to pick them up smoothly from the courier cabinet.

According to Mr. Cheng's description, Tiantai Xinfangyuan District, where he lives, has long been in a state of non-delivery by express delivery. Usually, the courier will put the package in the express cabinet directly, and it will have to pay for the overtime to pick it up. Once the courier is asked to deliver goods to the door, the courier will refuse to deliver goods to the door on the grounds that the courier can not finish the express delivery or the guard of the community forbids the courier vehicle to enter.

A courier in charge of this area told Beijing Business Daily that his express vehicle could not enter the district, so he could not complete the door-to-door distribution. After the reporter emphasized why express vehicles from enterprises such as Jingdong could enter the community, the courier said, "They are them."

Regarding the above phenomenon, the reporter inquired about the security personnel of the community and learned that express vehicles were indeed prohibited from entering the community. The staff of Tiantai Xinfangyuan District Property Management Company of Jingtong Tiantai said that the prohibition of express vehicles entering the district was due to safety factors. The above-mentioned personnel stressed: "We did not prohibit couriers from entering the community for door-to-door delivery, but many couriers put couriers directly into the courier cabinet or the gate of the community under the pretext that courier tricycles could not enter the community."

Reporters have found that, in addition to some communities without intelligent express cabinets installed, express delivery does not go through the door, do not inform, directly put express cabinets has become a relatively common phenomenon, in addition to Mr. Cheng's Chaoyang District, Haidian, Fengtai, Changping areas have similar situation. Among them, many consumers have encountered a "second charge".

For the above problems, the reporter interviewed some franchised express delivery enterprises. A person in charge of a franchise express delivery enterprise said that the enterprise would strictly abide by the national policy and cooperate with relevant departments to carry out the cleaning up work. "In fact, the company now expressly stipulates that couriers should not put packages into express cabinets without the consent of consumers. Relevant penalties will also be imposed on non-compliant outlets and courier headquarters. He said that if consumers encounter related problems, they can complain to the headquarters outlets or couriers.